Arbitration Centers

Electronic Complaints Book

The Online Complaints Book was created under the "SIMPLEX+2016" program as a measure of administrative simplification, and involves the General Consumer Directorate and regulators in the different sectors.

It is a platform on which it is possible to file a complaint, as you could present in the Complaints Book in physical format, or request information about essential public services.

Thus, consumers can exercise their right to lodge a complaint electronically and can expect a response to their complaint within a maximum of 15 working days, as if they were doing so in the physical format of the complaint book.

You also have the possibility to ask questions to the regulatory authority of the sector concerned, for example in relation to deadlines, prescriptions, or applicable legislation, which you can use to better substantiate your complaint.

To file a complaint or complaint in the Online Complaintbook, you must have an email address. Start by going to the Home page of the Electronic Complaints Book (click on the following image) and selecting the "Make Complaint" option.

Responsible for treatment	CCPT - BuyHome. Real Estate Services Network, S.A. ("CCPT")
Purposes and fundamentals of legitimacy	Follow up your request which may consist of a request for evaluation, real estate information and/or job application. The CCPT may also, if consented, use its contacts for marketing purposes related to its services, including by electronic means.
Recipients	Entities that are part of your Real Estate Network or QUALITAS - Society of Technical Evaluations, Ldasolely to provide an appropriate response to the request.
Conservation deadlines	Personal data shall be retained for the period necessary for the provision of the service contained in this form, without prejudice to it being kept for the purposes of declaring, exercising or defending a right in judicial proceedings, if necessary, and/or compliance with conservation obligations imposed by law applicable to the CCPT. In cases where the treatment depends on consent, they will be kept until it is revoked.
Rights	Rights of access, rectification or deletion of personal data collected, as well as the rights of limitation, opposition and portability of such personal data, which must be exercised by communicating to the specific email address for this purpose, dados@rede.comprarcasa.pt, with the subject "ComprarCasa - Data". Holders of personal data also have the right to lodge a complaint with the National Data Protection Commission.
Additional Information	More detailed information on the processing of personal data in our Privacy Policy

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