Arbitration Centers

Alternative Resolution of Consumer Disputes

A new legal regime: Law No. 144/2015 of 8 September, which came to transpose Directive 2013/11 / EU, of the European Parliament and of the Council, of 21 May 2013, on the alternative dispute resolution of consumption and which establishes the legal framework for the mechanisms for out-of-court resolution of consumer disputes, creating in Portugal the Consumer Arbitration Network.

All suppliers of goods and service providers are obliged to inform consumers about the ADR entities available or to which they have voluntarily joined or to which they are bound by law (this is the case with the necessary arbitration for essential public services, ie , electricity, gas, water and waste, electronic communications and postal services).

In the event of a dispute the consumer may resort to an Alternative Dispute Resolution Entity for consumption:

Lisbon Consumer Conflict Arbitration Center

Postal address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA

Tel: 218 807 030 / Fax: +351 218 807 038

E-mail: [email protected] / [email protected]

Web: www.centroarbitragemlisboa.pt

More information on the Consumer Portal www.consumidor.pt.

Responsible for treatment	CCPT - BuyHome. Real Estate Services Network, S.A. ("CCPT")
Purposes and fundamentals of legitimacy	Follow up your request which may consist of a request for evaluation, real estate information and/or job application. The CCPT may also, if consented, use its contacts for marketing purposes related to its services, including by electronic means.
Recipients	Entities that are part of your Real Estate Network or QUALITAS - Society of Technical Evaluations, Ldasolely to provide an appropriate response to the request.
Conservation deadlines	Personal data shall be retained for the period necessary for the provision of the service contained in this form, without prejudice to it being kept for the purposes of declaring, exercising or defending a right in judicial proceedings, if necessary, and/or compliance with conservation obligations imposed by law applicable to the CCPT. In cases where the treatment depends on consent, they will be kept until it is revoked.
Rights	Rights of access, rectification or deletion of personal data collected, as well as the rights of limitation, opposition and portability of such personal data, which must be exercised by communicating to the specific email address for this purpose, [email protected], with the subject "ComprarCasa - Data". Holders of personal data also have the right to lodge a complaint with the National Data Protection Commission.
Additional Information	More detailed information on the processing of personal data in our Privacy Policy